Refund policy

The free month

Your first month is free and needs no credit card. If you stop at the end of it, you owe nothing, so there is nothing to refund.

A period you have paid for

A fee pays for the period it covers, and it is paid in advance. If you stop during a period, you can use Shipment 360 until the period ends. You will not be charged again. We do not refund the part of the period you did not use.

A payment made by mistake

If you were charged twice, or charged the wrong amount, tell us. After we check it, we return the extra amount in full.

If we stop the service

If we stop providing Shipment 360 to you, and it is not because you broke our terms, we refund the part of the period that you paid for but did not use.

If an account is closed for breaking the terms

If we close an account because of a serious breach of our terms of use, we do not refund the fee already paid.

How to ask

Write to us through the contact page, with your company name, the invoice number and what went wrong.

How a refund is paid

We return the money to the account it came from. We start within 7 working days after we agree to the refund. Your bank may take a few more days. We also issue a credit note, so the GST on the refunded amount is corrected.

A question about this page? Write to us.